Coronavirus (COVID-19) Update - Extended Cancellation Policy


                        Coronavirus (COVID-19) Update - Extended Cancellation Policy

The availability of food service and other amenities may be disrupted at Swiss hotel. 

Our cancellation policy

We are constantly updating our global cancellation policy to reflect the most recent developments related to COVID-19 and any official travel or meeting restrictions, suspensions, quarantines or lockdown measures announced by governments worldwide. Our aim is to offer you as much flexibility and planning comfort as possible.


For Swiss hotel the below cancellation policies will apply.

Individual reservations:

For existing reservations made prior to April 1, 2020, for stays until August 31, 2020, subject to local regulations and variations applicable to the hotel legal entity, we allow: 
- Free modifications subject to availability and/or any rate differences  
 - Free cancellations with the following exception: 
     ○ If a deposit has been paid for an existing reservation, we will credit you the full amount to redeem with your next stay at  hotel within one year after your cancellation date. 

For new reservations made between April 1 and August 31, 2020, for any future arrival date, we allow: 
- Free modifications up to 24 hours before the arrival date. Any modifications are subject to availability and/or any rate differences  
 - Free cancellations up to 24 hours before arrival date 
     

Leisure Groups, Business Groups and Meeting & Events:

For existing and new reservations for groups and/or meetings & events until September 30, 2020 (or the end date of national government-imposed restrictions on gatherings) and subject to local regulations and variations applicable to the hotel legal entity, we allow: 
- Free modifications subject to availability and/or any rate differences  
- Free cancellations up to 24 hours before arrival date, if the meeting/event cannot be rebooked to a later date.   
     ○ If a deposit has been paid for an existing reservation, we will credit you the full amount (less already incurred costs) for the customer to redeem on their reservation, at the same property until June 30, 2021, or a date required by local regulations.

Guests who booked via online travel agents or third-party travel professionals must contact their booking provider for any adjustments.

For new reservations made on or after September 1, the individual hotel cancellation policies in place at the time of booking will apply (please contact the hotel/s directly).

Leisure Groups, Business Groups and Meeting & Events:

For existing and new reservations for groups and/or meetings & events until August 31, 2020 (or the end date of national government-imposed restrictions on gatherings) and subject to local regulations and variations applicable to the hotel legal entity, we allow: 
- Free modifications subject to availability and/or any rate differences  
- Free cancellations up to 24 hours before arrival date, if the meeting/event cannot be rebooked to a later date.   
     ○ If a deposit has been paid for an existing reservation, we will credit you the full amount (less already incurred costs) for the customer to redeem on their reservation, at the same property until June 30, 2021, or a date required by local regulations. 

For new reservations made on or after September 1, the individual hotel cancellation policies in place at the time of booking will apply (please contact the hotel/s directly).

Guests are advised to contact our reception by phone numbers:+380 322 403 777 , +380 962 403 777 or send an email to: info@swiss-hotel.lviv.ua  for urgent reservations (travel within the next 72 hours) or to modify or cancel their booking via our website, app or online form on our website.

Guests who booked via online travel agents or third-party travel professionals must contact their booking provider for any adjustments.