FAQ


What time is your Check-in and Check-out time?

Check-in begins at 2pm. Check-out is 12am.

How do I make reservation?

You are welcome to contact our reservation team at +380322403777 or place your order on our web site with best price guarantee as well as added-value items.

Do you accommodate Early Check-in/Late Check-out?

Yes, based upon availability. Fees apply: 1000 UAH

How close is the hotel from nearby attractions, parks, and shopping?

The Swiss Hotel is centrally located in the heart of Lviv nearby famous places of interest and entertainment areas.

Our GDS codes

Amadeus - LWOSWI, Galileo - 46606, Sabre - 81936, Worldspan - LWOSI, ODD/Pegasus - ZS LWOSWI .

What is included in the Room Charge?

The rate includes breakfast, VAT, service, 20% discount in Valentino Restaurant but does not include 1% City Tourist Tax.

Does your hotel provide parking?

We provide convenient on-site self parking. Fees apply: 60 UAH per night. *Fees subject to change without notice. Please confirm directly with the hotel upon arrival.

Is there high speed internet or wifi available at the hotel?

Wireless connections are available in your room and the common areas of the hotel and are included in Room Charge for an unlimited number of devices.

Do you have onsite laundry?

The Swiss Hotel provides fast, efficient overnight laundry.

Does the hotel offer smoking/non smoking areas?

The Swiss Hotel is 100% smoke-free. There are designated outdoor areas available for smoking.

Does the hotel offer allergy-friendly guestrooms?

Yes, our hotel features Allergy Friendly Guestrooms.

Does your hotel offer Currency Exchange?

International Currency Exchange Services are available at the bank next to the hotel.

Is there Fitness Center in the hotel?

No, there is no fitness center available. However the fitness center is available at the nearby street Prospekt Shevchenka 10. Call +38 (032) 240 37 77 and ask for our Concierge Service for more details.

What age do kids stay for free?

Kids under 12 stay for free in existing bedding when accompanying an adult. Fees apply for existing bedding: 600 UAH and includes breakfast already.

Do you have rooms with Jacuzzis at the Swiss Hotel?

We have one type of room President Apartments (St. Valentine Apartments) with Jacuzzis. After a day of biking, hiking, working or a big wedding party, relaxing and unwinding in a Jacuzzi is the perfect way to end your day!

Do you have WiFi in your rooms?

Swiss Hotel offers Free WiFi and Free high-speed internet in all our rooms. Free WiFi & high speed access is available in all of our public areas. The speed ranges from 20 Mbps to 50 Mbps.

Are there wheelchair accessible rooms?

Yes, we have approved accommodations which include a spacious roll in shower in our Standard room at the Swiss Hotel.

Do you have room service?

Our Valentino Restaurant & Bar provides 24 - hour room service to our guests. Take a look at our Room Service Menu.

Is breakfast included in Room Charge?

Complimentary Valentino Buffet Breakfast is available for Swiss Hotel guests!

Do you offer in room safes? Can they fit a laptop?

Yes, there are in room safes. However they are not large enough to fit laptop computers.

Are there refrigerators in the rooms?

Mini refrigerators are available in all our rooms at the Swiss Hotel. Perfect to keep your drinks cold and a snack!

Do you have connecting rooms?

We have some connecting rooms at the hotel Family Suite. You may make a reservation for Family Suite

Is there transportation available to/from the airport/railway station?

Yes, Swiss hotel provides transportation for individuals and groups. Call +38 (032) 240 37 77 and ask for our Concierge Service to arrange transportation. Fees apply: 300 UAH one way. *Fees subject to change without notice. Please confirm directly with the hotel upon arrival.

Is there a shuttle available to the local attractions?

The Concerge Desk at the hotel can help you arrange for transportation or a taxi to any of the local attractions. They can also provide information about public transportation.

Where are you located?

We are located at the Knyazya Romana Str, 20, 79005, Lviv Ukraine. Directions are available from the map. Public Transporation Schedule

What is the restaurant in the hotel?

Valentino restaurant offers creative, fresh dining options plus in-room dining in the hotel

What are the hours of the restaurant/bar/lounge?

Valentino Restaurant showcases the best local ingredients prepared with care and creativity. Whatever your mood, you'll get a true taste of local cuisine as well as european and Italian food. Favourite dining place of local people. Dining Room Hours: Breakfast: Mon - Sun, 7:00 am-11:00 am. Dinner: Mon - Sun, 12 pm-11 pm. Bar: Mon-Sun, 7am-11 pm.

What type of cuisine does your restaurant offer?

Ukrainian, Italian, European cuisine is offered.

I have questions about my bill. Who do I call?

You can call the Swiss hotel general line at +38 (0) 322 403 777, ask for the accounting department.

What forms of payment are accepted to pay for my room?

We accept all major credit cards. When you check in to the hotel, we will hold the full. These charges will be released from your account within 5 days after check out. We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit.

Are pets allowed?

No, pets are not allowed at the hotel.